FAQ

TRAVEL ALERTS

We understand the stresses of travel planning as new information about the coronavirus continues to emerge.  Along with others across the nation, we are working hard to stay informed on its impact as new information becomes available and our heartfelt sympathy goes out to everyone who's been affected by this disease.

Currently we have no cancellations or travel restrictions due to coronavirus. However, we understand you may have concerns about travel and we would like to ease your worries by offering no change fees if you wish to postpone your travel plans because of concerns related to coronavirus. You are allowed to change your travel date or leave your ticket open for 6 months until you are ready to travel.

  • If you wish to postpone your trip to a later date, contact us at 1-323-587-5233 and our friendly customer care supervisor will be ready to assist.
  • We suggest that if you feel sick or have symptoms similar to those of the flu, avoid traveling to ensure the safety of others. You may be eligible for a full refund.

Safety is our #1 priority so we're taking our cleaning process to the next level. To assure your safety and the safety of our staff, we've enhanced the sanitation procedures on our buses and in our privately owned terminals.  We also encourage you to wash your hands frequently and for extra peace of mind, carry hand sanitizer and disinfectant wipes to use at your seat.

FACE MASK 

Face Mask are REQUIRED* both in our terminals and all of our buses . If you do not have a face mask they are available for purchase at our terminal and inside our buses.

OUR BUSES

While it’s always been our policy to thoroughly clean our buses after each trip, we're taking it up a notch by enhancing cleaning efforts in our most frequently used areas such as handrails, door handles, overhead bins and restrooms. Note: Each bus will be equipped with Hand Soap, Lysol, and Paper Towels please feel free to ask your driver for any of these items.

OUR TERMINALS

We're taking a team approach in our terminals and we now have staff cleaning more areas, more often! We have reduced seating in our terminals to allow for social distancing, please feel free to arrive 30 minutes prior to boarding. 

Please Visit the CDC Website for more information about this new virus and alerts

https://www.cdc.gov/coronavirus/2019-ncov/index.html

 

Departures

The times for H.P are 3:00am, 5:00am, 6:30am, 8:00am, 10:00am, 12:00pm, 2:00pm, 4:30pm, 6:00pm (only on Fridays) , 7:30pm, 8:00pm (only on Fridays)

The times for Compton are 5:30am, 7:00am, 8:30am, 10:30am, 12:30pm, 2:30pm, 5:00pm, 6:30pm (only on Fridays) , 8:00pm, 8:30pm (only on Fridays)

The times for Lakewood are 5:45am, 7:15am, 8:45am, 10:45am, 12:45pm, 2:45pm, 5:15pm, 6:45pm (only on Fridays) , 8:10pm, 8:45pm (only on Fridays)

What time do you depart from Tijuana to Compton, Lakewood, Bell, Huntington Park?

7:00 am, 8:30 am, 10:30 am, 12:30 pm, 2:30 pm, 3:30 am (only on Friday, Saturday and Sunday), 4:30 pm , 6:00 pm and 8:00 pm

What Time does the bus leave from Yakima, Washington?

The bus from Yakima Washington leaves at 9am every day

What Time does the bus leave to Northern California, Oregon or Washington?

  • 8pm everyday from Huntington Park
  • 12 noon or 2pm from San Ysidro

Pricing

What is the price for an Adult Ticket to Tijuana from Los Angeles Terminals?

  • One Way to TJ/San Ysidro - $22
  • Round Trip to TJ/ San Ysidro - $33

What is the price for an Adult Ticket to the Airport from Los Angeles Terminals?

  • One Way to the TJ Airport, CBX, or Central Bus Station- $30
  • Roundtrip to the TJ Airport, CBX, or Central Bus Station- $45

Senior and Children Pricing Differ*

Other

Do you go to the CBX, the new bridge to the TJ airport?

Yes of course, we have service to the new Cross Border Express in Otay Ca that connects you directly to the Airport of Tijuana (TIJ). The admission to cross the bridge is paid at the CBX and not through us at the moment. Please make sure to have your boarding pass printed out if you plan to use this bridge.

Where else can I get the bus?

Please feel free to check out our terminal locations to see where the closest terminal is to you. We also pick up in a lot of different areas along the route up north or down south from (Northern California, Oregon, Washington) for this information it is best to call (323) 587-5233

Is it a bus or van?

Most of our units are buses the only exception at this time is for our new departure to Tijuana at 3am is a van.

Are there any layovers or connecting buses to the Airport of Tijuana?

We currently have one connecting bus to transfer you from our terminal in San Ysidro to any destination in Tijuana (Tijuana Airport or Central Bus Station). There is about a 10 minute layover just to transfer luggage. The reason for this bus transfer is to speed up the process in crossing over to Mexico through revision. Having a smaller vehicle with foreign license plates allows us to provide a faster and more efficient service where each passenger claims their own luggage.

How much luggage can I bring?

2 pieces of luggage that weigh no more than 50lbs each and 1 Carry on

What happens if I lose my ticket?

If you lose your ticket, we will need at least your 6-Digit Ticket number. This is important to note down whenever you buy a ticket from us. This can be located on the bottom left hand corner of any ticket. If you do not have a ticket number there will be a 10 dollar charge to reprint.

How long do I have to use an “OPEN” ticket?

You have three to six months to use an Open ticket from the date of purchase depending on your destination and origin. Please refer to any one of our terminals to see if your ticket is still valid. 

What should I do if I miss my bus?

If you miss your bus, you must present yourself to the terminal or agency in which you bought your ticket and are allowed one free reschedule only if your whole ticket is still attached and unaltered. 

I lost my checked bag, what do I do?

If you lost your checked bagged please refer to our luggage policy.