{"id":9,"date":"2018-12-19T18:35:59","date_gmt":"2018-12-19T18:35:59","guid":{"rendered":"http:\/\/fronteras.wpengine.com\/?page_id=9"},"modified":"2026-03-31T19:51:50","modified_gmt":"2026-03-31T19:51:50","slug":"travel-information","status":"publish","type":"page","link":"https:\/\/travelfronteras.com\/es\/travel-information\/","title":{"rendered":"Travel Information"},"content":{"rendered":"

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\r\n\t\t\t\r\n\t Luggage<\/span><\/i><\/a>Children<\/span><\/i><\/a>Pets<\/span><\/i><\/a>\r\n\t\t<\/div><\/div><\/div>\n\t\t<\/div> \n\t<\/div> \n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t
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Luggage<\/h2>\n

Each Passenger will get to check-in 2 pieces of luggage and 1 standard size carry on free of charge.<\/strong><\/span><\/p>\n

The carry-on must be small enough to fit in the overhead compartment* or under the seat. The two pieces of check-in luggage must each weigh no more than 50 pounds. A $20 fee will be charged for the 3rd piece of checked-in luggage and any additional ones.<\/span><\/p>\n

You can bring a stroller in addition to your maximum checked baggage allowance, and a car seat in addition to your maximum carry-on baggage.<\/span><\/p>\n

Please note that TVs, bicycles, and fishing poles must be packed inside a box or another means of compact storage.<\/span><\/p>\n

Please remember to clearly identify each piece of luggage with your name, email and phone number<\/strong>. Add your name inside your bag just in case the tag breaks off.<\/span><\/p>\n

If you have a connecting trip, please note that you are responsible for retrieving your luggage from one motor coach and placing it in the connecting vehicle.<\/strong><\/span><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\r\n \t

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 <\/h3>\n

Lost Luggage & Reimbursement Policy<\/span><\/h3>\n

(USDOT \/ FMCSA Compliant)<\/p>\n

1. Purpose<\/strong><\/p>\n

This policy establishes procedures for handling lost or damaged luggage for passengers traveling with Fronteras Del Norte, in accordance with USDOT \/ FMCSA passenger carrier regulations (49 CFR \u00a7374.307). Fronteras Del Norte will make reasonable and immediate efforts to locate and return lost luggage.<\/p>\n

2. Passenger Luggage Responsibility<\/strong><\/p>\n

Passengers are responsible for properly labeling all luggage with:
- Full Name
- Phone Number
- Destination<\/p>\n

Passengers are strongly encouraged to keep valuables with them at all times including:
- Cash
- Jewelry
- Medications
- Electronics
- Important Documents
- Travel Tickets<\/p>\n

Fronteras Del Norte is not responsible for valuables placed in checked luggage.<\/p>\n

3. Carry-On vs Checked Luggage<\/strong><\/p>\n

Carry-On Items:
Passengers are responsible for personal bags inside the bus and electronics.
Fronteras Del Norte is not responsible for items left on the bus or terminals.<\/p>\n

Checked Luggage:
Fronteras Del Norte will exercise reasonable care and assist with recovery if lost.<\/p>\n

4. Lost Luggage Reporting Procedure<\/strong><\/p>\n

Passengers must report lost luggage immediately or within 24 hours.
Passengers must provide travel date, location, description, and contact information.
Fronteras Del Norte will begin investigation immediately.<\/p>\n

5. Recovery Procedure<\/strong><\/p>\n

If luggage is found, Fronteras Del Norte will notify passenger and arrange return or shipping.<\/p>\n

6. Reimbursement Policy<\/strong><\/p>\n

Reimbursement may include clothing and basic necessities.
Does not include cash, jewelry, electronics, medications, or documents.<\/p>\n

7. Liability Limits<\/strong><\/p>\n

Fronteras Del Norte liability for lost luggage is limited to $125 per passenger.
No additional compensation beyond this amount unless required by law.<\/p>\n

8. Claim Requirements<\/strong><\/p>\n

Passengers must submit claim within 7 days and provide receipts when available.
Fronteras Del Norte will respond within 10-15 business days.<\/p>\n

9. Fronteras Del Norte Not Responsible For<\/strong><\/p>\n

- Unattended luggage
- Passenger mix-ups
- Improper labeling
- Theft by third parties
- Items left behind
- Valuables placed in checked luggage<\/p>\n

10. Lost & Found Contact<\/strong><\/p>\n

Fronteras Del Norte
Phone: ____________________
Email: ____________________
Office Hours: ____________________<\/p>\n

11. Passenger Acknowledgement<\/strong><\/p>\n

By traveling with Fronteras Del Norte, passengers agree to this policy.<\/p>\n

Fronteras Del Norte<\/strong><\/p>\n

 <\/h3>\n

Ticket Cancellation & Reimbursement Policy<\/span><\/h3>\n

(USDOT \/ FMCSA Compliant)<\/p>\n

1. General Policy<\/strong><\/p>\n

Fronteras Del Norte is committed to providing fair and transparent ticket cancellation and reimbursement policies in accordance with U.S. Department of Transportation (USDOT) and Federal Motor Carrier Safety Administration (FMCSA) consumer protection guidance. Passengers may be eligible for cancellation, credit, or reimbursement depending on the circumstances described below.<\/p>\n

2. Passenger\u2011Requested Cancellations<\/strong><\/p>\n

2.1 Cancellation More Than 24 Hours Before Departure<\/strong><\/p>\n

Passengers who cancel their reservation 24 hours or more before departure are eligible for a full credit toward future travel or refund minus applicable service fees. Refunds will be processed within 7\u201310 business days for credit cards and 10\u201320 business days for cash or other payments.<\/p>\n

2.2 Cancellation Less Than 24 Hours Before Departure<\/strong><\/p>\n

Passengers canceling less than 24 hours before departure may receive travel credit only. Refunds may be issued for emergencies such as medical emergency, death in family, severe weather, or government travel restrictions.<\/p>\n

3. No\u2011Show Policy<\/strong><\/p>\n

Passengers who fail to appear for departure without prior cancellation will forfeit their ticket. No refunds or credits will be issued.<\/p>\n

4. Company\u2011Initiated Cancellations<\/strong><\/p>\n

If Fronteras Del Norte cancels a scheduled trip, passengers are entitled to a full refund, rebooking on the next available trip, or travel credit.<\/p>\n

5. Delays and Service Interruptions<\/strong><\/p>\n

If delays occur due to mechanical issues, driver availability, or scheduling errors, passengers may receive refund, rebooking, or credit.<\/p>\n

6. Outside Company Control<\/strong><\/p>\n

For delays caused by weather, traffic, border delays, or government action, Fronteras Del Norte will attempt to rebook passengers. Refunds are not guaranteed.<\/p>\n

7. Missed Connections<\/strong><\/p>\n

Fronteras Del Norte is not responsible for airline tickets, hotel reservations, tours, ground transportation, lost wages, or other third\u2011party expenses.<\/p>\n

8. Refund Method<\/strong><\/p>\n

Refunds will be issued to original form of payment when possible, company credit, or check.<\/p>\n

9. Processing Time<\/strong><\/p>\n

Credit card refunds 7\u201310 business days. Cash or check refunds 10\u201320 business days.<\/p>\n

10. Non\u2011Refundable Situations<\/strong><\/p>\n

Tickets are non\u2011refundable for no\u2011shows, late arrivals, voluntary schedule changes, passenger misconduct, or failure to present identification.<\/p>\n

11. Force Majeure<\/strong><\/p>\n

Fronteras Del Norte is not responsible for cancellations caused by natural disasters, government actions, border closures, civil unrest, or acts of God.<\/p>\n

12. How to Request Cancellation<\/strong><\/p>\n

Passengers may request cancellation by phone, email, ticket counter, or online if available.<\/p>\n

Policy Acknowledgement<\/strong><\/p>\n

By purchasing a ticket with Fronteras Del Norte, passengers agree to this cancellation and reimbursement policy.<\/p>\n

 <\/h3>\n

SMS Texting Policy<\/span><\/h3>\n

By providing your phone number you agree to receive promotional AND non promotional calls, and text messages from L&R Transportes Inc DBA Fronteras Del Norte.  Message and data rates may apply. Your consent is not a condition of purchase. To opt out of receiving marketing communications, reply 'STOP' to any message or contact us at (323) 587-5233.<\/p>\n

 <\/h2>\n

FRONTERAS DEL NORTE <\/span>COMPANY LUGGAGE POLICY<\/span><\/h2>\n

USDOT-Compliant Passenger & Employee Baggage Policy<\/p>\n

Company Name:<\/strong> L&R Transports Inc. DBA Fronteras Del Norte
Effective Date:<\/strong> January 1 2026
Applies To:<\/strong> All Passengers and Employees<\/p>\n

1. PURPOSE<\/p>\n

This policy establishes the rules and procedures for passenger luggage handling, storage, liability, and safety in accordance with U.S. Department of Transportation (USDOT) safety standards and Federal Motor Carrier Safety Administration (FMCSA) regulations.<\/p>\n

This policy is designed to: - Ensure passenger safety - Prevent vehicle safety hazards - Establish clear liability limits - Maintain compliance with USDOT regulations - Provide consistent customer service standards<\/p>\n

2. GENERAL LUGGAGE ALLOWANCE<\/p>\n

Each ticketed passenger is allowed:<\/p>\n

Standard Allowance<\/p>\n