{"id":15,"date":"2018-12-19T18:41:19","date_gmt":"2018-12-19T18:41:19","guid":{"rendered":"http:\/\/fronteras.wpengine.com\/?page_id=15"},"modified":"2024-07-26T20:12:57","modified_gmt":"2024-07-26T20:12:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/travelfronteras.com\/es\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p><!--vcv no format--><!-- vcwb\/dynamicElementComment:baeab10a --><\/p>\n<div class=\"vce-row-container\" data-vce-boxed-width=\"true\">\n<div class=\"vce-row vce-row--col-gap-30 vce-row-content--top\" id=\"el-baeab10a\" data-vce-do-apply=\"all el-baeab10a\">\n<div class=\"vce-row-content\" data-vce-element-content=\"true\"><!-- vcwb\/dynamicElementComment:13d5a855 --><\/p>\n<div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-13d5a855\">\n<div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-13d5a855\">\n<div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-13d5a855\"><!-- vcwb\/dynamicElementComment:59877c17 --><\/p>\n<div class=\"vce-text-block\">\n<div class=\"vce-text-block-wrapper vce\" id=\"el-59877c17\" data-vce-do-apply=\"all el-59877c17\">\n\n\t\t<div id=\"fws_6adbfd768ef47\"  data-midnight=\"dark\" data-top-percent=\"7%\" data-bottom-percent=\"7%\"  data-bg-mobile-hidden=\"\" class=\"wpb_row vc_row-fluid vc_row top-level full-width-section standard_section\"  style=\"padding-top: calc(100vw * 0.07); padding-bottom: calc(100vw * 0.07); \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\"><div class=\"inner-wrap\"><div class=\"row-bg\"  style=\"\"><\/div><\/div><div class=\"row-bg-overlay\" ><\/div><\/div><div class=\"col span_12 dark left\">\n\t<div  class=\"vc_col-sm-8 wpb_column column_container vc_column_container col padding-2-percent\"  data-t-w-inherits=\"default\" data-border-radius=\"none\" data-shadow=\"none\" data-border-animation=\"\" data-border-animation-delay=\"\" data-border-width=\"none\" data-border-style=\"solid\" data-border-color=\"\" data-bg-cover=\"\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-hover-bg=\"\" data-hover-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\"><div class=\"column-bg-overlay\"><\/div>\n\t\t<div class=\"vc_column-inner\">\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<h1>&nbsp;<\/h1>\n<h1>Departures<\/h1>\n<div class=\"toggles accordion\" data-style=\"minimal\"><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>What times do you depart to Tijuana?<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p class=\"p1\"><span class=\"s1\">The times for H.P are 5:00am, 6:30am*, 8:00am, 10:00am, 12:00pm, 2:00pm*&nbsp;, 4:00pm, 6:00pm&nbsp;<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">The times for Compton are 5:30am, 7:00am*, 8:30am, 10:30am, 12:30pm, 2:30pm *, 5:00pm, 6:00pm<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">The times for Lakewood are 5:45am, 7:15am *, 8:45am, 10:45am, 12:45pm, 2:45pm*, 5:15pm, 6:45pm<\/span><\/p>\n<p>times with * are extra departures only on Friday, Saturday, Sunday and Monday.&nbsp;<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>What time do you depart from Tijuana to Compton, Lakewood, Bell, Huntington Park?<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p class=\"p1\"><span class=\"s1\"> 7:00 am, 8:30 am, 10:30 am, 12:30 pm, 2:30 pm, 3:30 am (only on Friday, Saturday and Sunday), 4:30 pm , 6:00 pm and 8:00 pm<\/span><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>What Time does the bus leave from Yakima, Washington?<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p class=\"p1\"><span class=\"s1\">The bus from Yakima Washington leaves at 9am every day<\/span><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>What Time does the bus leave to Northern California, Oregon or Washington?<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<ul>\n<li class=\"p1\"><span class=\"s1\">8pm everyday from Huntington Park<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">12 noon or 2pm from San Ysidro <\/span><\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div><div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 40px;\" class=\"divider\"><\/div><\/div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h1>Pricing<\/h1>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"toggles accordion\" data-style=\"minimal\"><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>What is the price for an Adult Ticket to Tijuana from Los Angeles Terminals?<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<ul>\n<li class=\"p1\"><span class=\"s1\">One Way to TJ\/San Ysidro &#8211; $22<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">Round Trip to TJ\/ San Ysidro &#8211; $33<\/span><\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>What is the price for an Adult Ticket to the Airport from Los Angeles Terminals?<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<ul>\n<li class=\"p1\"><span class=\"s1\">One Way to the TJ Airport, CBX, or Central Bus Station- $30 <\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">Roundtrip to the TJ Airport, CBX, or Central Bus Station- $45<\/span><\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>How much is a ticket to Yakima Washington from the Huntington Park Terminal?<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p class=\"p1\"><span class=\"s1\">One way: $135 &nbsp; &nbsp;<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Round trip: $250<\/span><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p class=\"p1\"><span class=\"s1\">Senior and Children Pricing Differ*<\/span><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 40px;\" class=\"divider\"><\/div><\/div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h1>Other<\/h1>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"toggles accordion\" data-style=\"minimal\"><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>TRAVEL ALERTS<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>We understand the stresses of travel planning as new information about the coronavirus continues to emerge.&nbsp; Along with others across the nation, we are working hard to stay informed on its impact as new information becomes available and our heartfelt sympathy goes out to everyone who&#8217;s been affected by this disease.<\/p>\n<p>Currently we have no cancellations or travel restrictions due to coronavirus. However, we understand you may have concerns about travel and we would like to ease your worries by offering no change fees if you wish to postpone your travel plans because of concerns related to coronavirus.&nbsp;You are allowed to change your travel date or leave your ticket open for 6 months until you are ready to travel.<\/p>\n<ul>\n<li>If you wish to postpone your trip to a later date, contact us at 24 HOURS BEFORE YOUR TRIP AT <strong>1-323-587-5233<\/strong>&nbsp;and our friendly customer care supervisor will be ready to assist.<\/li>\n<li>We suggest that if you feel sick or have symptoms similar to those of the flu, avoid traveling to ensure the safety of others and change your departure date 24 hours in ADVANCE.&nbsp;<\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"toggles accordion\" data-style=\"minimal\"><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>The Measures We Are Taking<\/a><\/h3><div><\/div><\/div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>Safety is our #1 priority so we&#8217;re taking our cleaning process to the next level. To assure your safety and the safety of our staff, we&#8217;ve enhanced the sanitation procedures on our buses and in our privately owned terminals.&nbsp; We also encourage&nbsp;you to wash your hands frequently and for extra peace of mind, carry hand sanitizer and disinfectant wipes to use at your seat.<\/p>\n<p>FACE MASK<\/p>\n<p>Face Mask are Encouraged* both in our terminals and all of our buses . If you do not have a face mask they are available for purchase at our terminal and inside our buses.<\/p>\n<p>OUR BUSES<\/p>\n<p>While it\u2019s always been our policy to thoroughly clean our buses after each trip, we&#8217;re taking it up a notch by enhancing cleaning efforts in our most frequently used areas such as handrails, door handles, overhead bins and restrooms.<strong>&nbsp;<\/strong><\/p>\n<p>OUR TERMINALS<\/p>\n<p>We&#8217;re taking a team approach in our terminals and we now have staff cleaning more areas, more often! We have reduced seating in our terminals to allow for social distancing, please feel free to arrive 30 minutes prior to boarding.<\/p>\n<p>Please Visit the CDC Website for more information about this new virus and alerts<\/p>\n<p><a href=\"https:\/\/www.cdc.gov\/coronavirus\/2019-ncov\/index.html\">https:\/\/www.cdc.gov\/coronavirus\/2019-ncov\/index.html<\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"toggles accordion\" data-style=\"minimal\"><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>Do you go to the CBX, the new bridge to the TJ airport?<\/a><\/h3><div><\/div><\/div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p class=\"p1\"><span class=\"s1\">No, we do not have service to the new Cross Border Express in Otay Ca that connects you directly to the Airport of Tijuana (TIJ). The admission to cross the bridge is paid at the CBX and not through us at the moment. Please make sure to have your boarding pass printed out if you plan to use this bridge. <\/span><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>Where else can I get the bus?<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p class=\"p1\"><span class=\"s1\">Please feel free to check out our <a href=\"\/es\/terminals\/\">terminal<\/a>&nbsp;locations to see where the closest terminal is to you. We also pick up in a lot of different areas along the route up north or down south from (Northern California, Oregon, Washington) for this information it is best to call <a href=\"tel:3235875233\">(323) 587-5233<\/a><\/span><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>Is it a bus or van?<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p class=\"p1\"><span class=\"s1\">Most of our units are buses the only exception at this time is for our new departure to Tijuana at 3am is a van. <\/span><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>Are there any layovers or connecting buses to the Airport of Tijuana?<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p class=\"p1\"><span class=\"s1\">We currently have one connecting bus to transfer you from our terminal in San Ysidro to any destination in Tijuana (Tijuana Airport or Central Bus Station). There is about a 10 minute layover just to transfer luggage. The reason for this bus transfer is to speed up the process in crossing over to Mexico through revision. Having a smaller vehicle with foreign license plates allows us to provide a faster and more efficient service where each passenger claims their own luggage. <\/span><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>How much luggage can I bring?<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p class=\"p1\"><span class=\"s1\">2 pieces of luggage that weigh no more than 50lbs each and 1 Carry on<\/span><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>What happens if I lose my ticket?<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p class=\"p1\"><span class=\"s1\">If you lose your ticket, we will need at least your 6-Digit Ticket number. This is important to note down whenever you buy a ticket from us. This can be located on the bottom left hand corner of any ticket.&nbsp;<strong>If you do not have a ticket number there will be a 10 dollar charge to reprint.<\/strong><\/span><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>How long do I have to use an \u201cOPEN\u201d ticket?<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p class=\"p1\"><span class=\"s1\">You have three to six months to use an Open ticket from the date of purchase depending on your destination and origin. Please refer to any one of our terminals to see if your ticket is still valid.&nbsp;<\/span><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>What should I do if I miss my bus?<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p class=\"p1\"><span class=\"s1\">If you miss your bus, you must present yourself to the terminal or agency in which you bought your ticket and are allowed one free reschedule <\/span><span class=\"s2\">only<\/span><span class=\"s1\"> if your whole ticket is still attached and unaltered.&nbsp;<\/span><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>I lost my checked bag, what do I do?<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p class=\"p1\"><span class=\"s1\">If you lost your checked bagged please refer to our <a href=\"\/es\/travel-information\/#luggage\">luggage policy<\/a>.<\/span><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-4 wpb_column column_container vc_column_container col padding-2-percent\"  data-t-w-inherits=\"default\" data-border-radius=\"none\" data-shadow=\"none\" data-border-animation=\"\" data-border-animation-delay=\"\" data-border-width=\"none\" data-border-style=\"solid\" data-border-color=\"\" data-bg-cover=\"\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-hover-bg=\"\" data-hover-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\"><div class=\"column-bg-overlay\"><\/div>\n\t\t<div class=\"vc_column-inner\">\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t<div class=\"wpb_widgetised_column wpb_content_element\">\n\t\t<div id=\"sidebar\" data-nectar-ss=\"true\" class=\"wpb_wrapper\">\n\t\t\t<div id=\"text-3\" class=\"widget widget_text\"><h4>Still Have Questions?<\/h4>\t\t\t<div class=\"textwidget\"><p>Get in touch and we will be sure to answer them in a timely manner!<\/p>\n<p><a class=\"nectar-button medium regular extra-color-1 has-icon regular-button\" style=\"visibility: visible;\" href=\"\/es\/contact-us\/\" data-color-override=\"false\" data-hover-color-override=\"false\" data-hover-text-color-override=\"#fff\">Contact Us<i class=\"icon-button-arrow\"><\/i><\/a><\/p>\n<\/div>\n\t\t<\/div>\n\t\t<\/div> \n\t<\/div> \n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n<\/div>\n<\/div>\n<p><!-- \/vcwb\/dynamicElementComment:59877c17 --><\/div>\n<\/div>\n<\/div>\n<p><!-- \/vcwb\/dynamicElementComment:13d5a855 --><\/div>\n<\/div>\n<\/div>\n<p><!-- \/vcwb\/dynamicElementComment:baeab10a --><!--vcv no format--><\/p>","protected":false},"excerpt":{"rendered":"&nbsp;DeparturesWhat times do you depart to Tijuana? The times for H.P are 5:00am, 6:30am*, 8:00am, 10:00am, 12:00pm, 2:00pm*&nbsp;, 4:00pm, 6:00pm&nbsp; The times for Compton are 5:30am, 7:00am*, 8:30am, 10:30am, 12:30pm,...","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-15","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/travelfronteras.com\/es\/wp-json\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/travelfronteras.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/travelfronteras.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/travelfronteras.com\/es\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/travelfronteras.com\/es\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":0,"href":"https:\/\/travelfronteras.com\/es\/wp-json\/wp\/v2\/pages\/15\/revisions"}],"wp:attachment":[{"href":"https:\/\/travelfronteras.com\/es\/wp-json\/wp\/v2\/media?parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}